Everything people ask us.

Most of what you will notice happens in the second half of the first month. The first thing to watch for is not fewer incidents — it is where the animal chooses to sit. That is why the guarantee runs 30 nights and not seven.

No, and we will not pretend otherwise. It answers stress-driven behaviour. It does nothing for a medical problem, a litter box problem, or a dog who was never taught to be alone.

Synthetic pheromone analogues have been used in veterinary practice for over twenty years. They are a signal, not a sedative. We do not quote percentages we have not measured ourselves.

Cleaning removes the mark. She puts it back — that is what marking is for. Use an enzyme cleaner, never an ammonia-based one, and then give her a reason not to rewrite it.

Nothing is swallowed and nothing is sedated. Pheromones are species specific — the feline version carries no message a person can read. Keep the vial itself out of reach, like any household product.

Both, matched to the animal. They can run in the same home; each version only speaks to its own species.

No. Pheronia is not a flea, tick or pest-control product and must not be used as one.

Talk to your veterinarian. A pheromone signal is not a drug, but your vet knows the whole picture and we do not.

The one where the trouble happens — not the hallway, not behind a sofa. One device holds one room; two rooms need two.

Thirty days. Replace it on day thirty even if you can still see liquid: the last few millilitres release far less than the first.

Days before the trip, not the morning of. Two fingers between band and neck, then trim the excess.

On the surface — the carrier, the back seat, the blanket, the cleaned spot. Never on the animal. Wait ten minutes before letting them near it.

The signal itself is not a fragrance. On the first day you may catch a faint trace of the carrier liquid, the way a new candle smells before it is lit.

Diffuser, collar and refill ship from our US warehouse and arrive in 2–5 business days. We ship within one business day; if we ever miss that, we write to you and you can cancel.

It comes from our partner warehouse outside the US — allow 8–15 days. We would rather write the real number than the word “fast”.

They arrive in two parcels, each with its own tracking number. You see that in your cart before you pay.

[Kunde liefert: Antwort, sobald die Zielmärkte feststehen.]

Use it for a full month in the room where the trouble is. If nothing in your house has changed, write to hello@pheroniapets.com and we refund the whole order. You keep the device. One claim per household.

No. Sending a used plug-in back across the country helps nobody.

Pause, skip or cancel any time from your account — no call needed.