A person reads every message.

Order questions, the guarantee, or which product fits your house. [zeit]

Before you write

Two answers that save you an email.

Where is my order?

Your tracking number is in the shipping confirmation email. The tracking page has a form for every carrier we use.

How do I claim the guarantee?

Write to hello@pheroniapets.com with your order number and one line about what did not change. No photos, no return label.