Refund policy

The thirty-night guarantee

Use the product for a full month in the room where the trouble is. If nothing in your house has changed, write to us and we refund the whole order. You keep the item. Sending a used plug-in back across the world helps nobody.

This is our own promise. It sits on top of whatever rights the law gives you where you live, and it does not replace them.

How it works

• The thirty nights start on the day your parcel arrives, not on the day you order.
• Write to us any time within those thirty nights, and we still accept claims for fifteen days after the window closes, so up to day 45.
• Tell us your order number and one line about what did not change. No photographs, no forms, no return label.
• We refund the whole order, including any shipping you paid, to the way you paid.
• We approve and send the refund within 5 business days of your email.
• One claim per household. We refund the order you placed; we do not refund a second order placed after a claim on the first.

The only thing we ask back is unopened refill vials, and only if you would like to send them. Anything you have opened or used, you keep.

Damaged, wrong or missing items

If something arrives broken, leaking, or is not what you ordered, send us a photo within 30 days of delivery. We replace it or refund it, whichever you prefer, and we do not ask you to send it back. This is separate from the thirty-night guarantee and does not use up your one claim.

Cancelling before it ships

Write to us within a few hours of ordering and we can usually stop it before the warehouse packs it. If we have already handed it to the carrier, wait for it to arrive and then use the guarantee.

How long a refund takes to reach you

We send the refund to your original payment method within 5 business days of approving it. After that it is with your bank or card issuer, who typically take a further 5 to 10 business days to post it. We cannot speed that part up, but we can show you the confirmation.

A note for customers in the United States

There is no statutory cooling-off period for ordinary online purchases in the United States. The thirty-night guarantee above is something we offer voluntarily, and it is binding on us once you have ordered.

If your order is delivered in the EU or the UK

Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a distance purchase within 14 days, without giving a reason. That right exists alongside our thirty-night guarantee. In almost every case our guarantee gives you more, and you are free to use that instead.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. Where an order is delivered in several parcels, the period runs from the day on which you receive the last item.

To exercise the right of withdrawal you must inform us of your decision by a clear statement, for example a letter sent by post or an email:

Ganser Business Management LLC
7901 4th St N, #8852
St. Petersburg, FL 33702
United States of America
ganserbusinessmanagement@gmail.com

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline it is enough for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery, except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

In practice we do not ask you to send anything back. We waive the return, we deduct nothing for it, and if we ever do need an item returned we pay the cost of sending it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Ganser Business Management LLC, 7901 4th St N, #8852, St. Petersburg, FL 33702, United States of America, ganserbusinessmanagement@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:

Before you open a chargeback

Please write to us first. A refund from us takes days; a chargeback takes months, and we would rather just pay you. If a claim reaches us inside the window, we pay it.

How to claim

Email ganserbusinessmanagement@gmail.com with your order number and one line about what happened. We read email Monday to Friday and aim to answer within one business day.